Privacy policy

Last updated: 25 July 2026

This policy explains how The Curatory Group Limited uses personal information when you visit thecuratory.skin, create an account, contact us or place an order.

Who is responsible for your information

The Curatory Group Limited is the data controller for the personal information described in this policy.

Company number: 16808153.

Registered office: Higgison House, 381–383 City Road, London, United Kingdom, EC1V 1NW.

The registered office isn't a returns or routine correspondence address. For privacy enquiries, email hq@thecuratory.skin.

Information we collect

Depending on how you use the site, we may collect:

Your name, email address, telephone number, billing address and delivery address.
Order, payment confirmation, delivery, return and account information.
Messages and information you choose to provide when contacting customer support.
Your marketing preferences.
Technical and usage information, such as your IP address, device, browser, cookie identifiers and how you interact with the site.
Information supplied by service providers where this is needed to run the store, prevent fraud, deliver an order or understand whether our communications are useful.

Please don't send photographs, medical records or detailed medical information through our ordinary contact form. If a consultation is appropriate, we'll direct you to a suitable and more appropriate route.

How and why we use information

We use personal information for the following purposes and lawful bases:

To fulfil our contract with you: processing payment, managing your account, fulfilling and delivering orders, handling returns and sending essential order communications.
To meet legal obligations: keeping appropriate financial and transaction records, responding to lawful requests and meeting consumer, tax and regulatory requirements.
For legitimate interests: answering enquiries, providing customer support, protecting the site, preventing fraud, maintaining records, improving the service and understanding general site performance. We consider these interests against your rights and expectations.
With your consent: sending marketing communications where consent is required and using non-essential cookies or similar technologies. You can withdraw consent at any time.

Marketing

If you choose to receive email guidance or marketing, we may use Klaviyo to manage your subscription and send messages. You can unsubscribe using the link in any marketing email or contact us at hq@thecuratory.skin. Unsubscribing from marketing won't stop essential messages about an order or account.

Where the law permits limited marketing to an existing customer without a new consent, we'll provide a clear opt-out and respect it.

Cookies and similar technologies

We use essential cookies to operate the site, remember a basket, provide security and complete checkout. With your permission, we may also use optional cookies or similar technologies for analytics, personalisation or marketing.

You can accept, reject or manage optional cookies through the cookie controls shown on the site. Rejecting optional cookies shouldn't prevent ordinary shopping, although some non-essential features may work differently. You can also use your browser settings to remove stored cookies.

Shopify provides more information about cookies used on its services at Shopify’s cookie policy.

Who we share information with

We share only the information reasonably required with organisations that help us provide the service, including:

Shopify, which hosts and operates the online store and checkout.
Payment processors and fraud-prevention providers.
Delivery and fulfilment providers.
Klaviyo, where you use our email subscription or related communication features.
Website, security, analytics, professional and technical service providers working for us.
Regulators, law-enforcement bodies, courts or advisers where disclosure is required or reasonably necessary.

If you follow a link to book a consultation or use another third-party service, that provider will explain how it uses information you submit directly to it.

We don't use sensitive personal information to infer characteristics about you, and we don't sell personal information.

International transfers

Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we use an applicable adequacy regulation, recognised contractual safeguards or another lawful transfer mechanism.

How long we keep information

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including to provide the service, meet tax and accounting obligations, resolve disputes and establish or defend legal claims.

Order and transaction records are normally retained for the period required by UK tax and accounting law. Support messages are kept for as long as needed to deal with the enquiry and any related issue. Marketing information is kept until you unsubscribe or until it is no longer reasonably needed, subject to maintaining a minimal suppression record so that we can respect an opt-out.

Security

We use reasonable organisational and technical measures to protect personal information. No online service can guarantee absolute security. Please don't send sensitive or confidential information through an unsuitable channel.

Your rights

Depending on the circumstances, UK data protection law may give you rights to:

Ask for access to your personal information.
Ask us to correct inaccurate information.
Ask us to delete information.
Restrict or object to certain processing.
Receive information in a portable format.
Withdraw consent where processing relies on consent.
Complain to the Information Commissioner’s Office.

These rights aren't absolute and may depend on why we use the information. To make a request, email hq@thecuratory.skin. We may need to verify your identity before acting on a request.

Complaints

Please contact us first if you have a concern and we'll try to resolve it. You also have the right to complain to the Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk/make-a-complaint.

Children

The online store isn't intended for children and we don't knowingly collect personal information from children through the ordinary shopping service.

Changes to this policy

We may update this policy when our practices, service providers or legal obligations change. The latest version will be shown on this page with the date of the update.

Contact

For privacy questions or to exercise a data protection right, email hq@thecuratory.skin.