Shipping policy

We currently deliver only to addresses in the United Kingdom.

Delivery cost

• Orders below £50: £4.99.
• Orders of £50 or more: free delivery.

The applicable delivery charge will be shown at checkout before you place your order.

Delivery time

We aim to deliver orders within 1–3 working days after the order is placed. Working days exclude weekends and UK bank holidays.

Most orders arrive within this period, but delivery times are estimates rather than guarantees. Carrier disruption, severe weather and other circumstances outside our reasonable control can occasionally cause delays. If your order has not arrived when expected, contact us at hq@thecuratory.skin and we’ll help.

Dispatch and tracking

We’ll send an email when your order has been dispatched. Where tracking is available, the email will include the relevant tracking information.

Delivery address

Please check your delivery address carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.

Damaged, missing or incorrect orders

If a parcel arrives damaged, an item is missing or you receive the wrong product, contact us at hq@thecuratory.skin. Please include your order number and a brief description of the problem. We’ll arrange the appropriate replacement, refund or other remedy without charging return postage where the product is faulty, damaged or incorrect.

Where we deliver

We do not currently accept orders for delivery outside the United Kingdom.

Contact

For help with an order or delivery, email hq@thecuratory.skin or use our contact page.