Dr Max’s view

Why I chose it

Cleanser is one of the easiest places to make a routine needlessly harsh. This earns its place because it removes the day without asking sensitive skin to tolerate another aggressive step.

It is particularly useful when retinoids, exfoliants, winter weather or recent treatments have left skin needing a calmer baseline.

Dr Max GreenfieldMBBS, BSc, MRCS(Eng)

Routine placement

Where this fits

A broad guide to where this sits, without assuming how many steps your routine has.

Comes afterTea or coffee
This product NeoStrata Restore Cleanser
Comes beforeOther leave-on products
Comes afterRemoving make-up or SPF, if worn
This product NeoStrata Restore Cleanser
Comes beforeOther leave-on products
Curate your full skincare routine
How to introduce it

Massage a small amount over damp skin for around 30–60 seconds, then rinse with lukewarm water. Use in the evening; a morning cleanse is optional if your skin is dry or comfortable without one.

There is no need to “build up” this cleanser. If it repeatedly stings or leaves skin feeling uncomfortable, stop and ask us to review the rest of your routine.

Guidance continues after purchase. We can help you introduce, simplify or adjust this product.

Inside the formula

The ingredients that make this special

A closer look at the ingredients doing the most meaningful work in this formula—and what the evidence can reasonably tell us.

Gluconolactone

A PHA that very gently exfoliates and helps to support the skin barrier and calm redness.

Read the clinical context

Gluconolactone is a polyhydroxy acid (PHA) that not only acts as a potent antioxidant but also helps to very gently chemically exfoliate without causing any sensitivity. Gentle exfoliation from PHAs like gluconolactone helps to support the skin barrier and keep it functioning properly, reducing the amount of water that’s lost from the skin and preventing sensitivity.

Panthenol

A well-studied humectant that supports hydration and the skin barrier.

Read the clinical context

Panthenol (pro-vitamin B5) has good evidence supporting its ability to improve skin hydration and barrier function by attracting and retaining moisture in the upper layers of the skin. Its soothing effects and ability to reduce irritation are supported by clinical data, making it a reliable ingredient for those with dry and sensitive skin.

View the complete ingredients list

Aqua (Water), Gluconolactone, Triethanolamine, Polyquaternium-10, Propylene Glycol, PEG-80 Sorbitan Laurate, Cocamidopropyl Betaine, Sodium Laureth Sulfate, Glycine, Disodium Cocoamphodiacetate, Panthenol, Sodium Chloride, Propylparaben, Methylparaben, Phenoxyethanol.

The thinking behind the formula

More about NeoStrata

NeoStrata grew from the work of dermatologists Dr Eugene Van Scott and Dr Ruey Yu, whose research helped establish the use of alpha hydroxy acids in modern skincare. The brand has continued to develop acid-based technologies, including polyhydroxy acids, with an emphasis on how active ingredients are formulated and tolerated.

That history is relevant to the Restore Cleanser: gluconolactone is not included simply because acids are fashionable, but as part of a gentle formula intended to support comfortable, consistent cleansing.